Team Leader

6-month success definition

At 6 months, you are a dependable shift leader who creates consistent execution and a calm, guest-first environment. You consistently:

• Lead the team through busy periods with clarity and composure.
• Protect guest experience through speed, accuracy, and hospitality.
• Maintain guest-ready standards for cleanliness and food safety.
• Coach in the moment—setting expectations, correcting quickly, and building confidence.
• Build trust through reliability, follow-through, and positive leadership.

Primary objectives (next 6 months)

Run a strong shift—start to finish

Outcome: The shift is organized, staffed, and executed well.

Measured by (public metrics):

• Smooth transitions (pre-rush prep, rush execution, post-rush reset)
• Clear station assignments and communication
• Fewer avoidable bottlenecks and last-minute scrambles

Raise guest experience through coaching and standards

Outcome: Guests experience fast, friendly, accurate service.

Measured by (public metrics):

• Consistent hospitality tone across the team
• Quick service recovery when issues arise
• Reduced repeat mistakes through coaching

Maintain guest-ready cleanliness and food-safe practices

Outcome: Dining room, kitchen, and workstations stay clean and food-safe throughout the day.

Measured by (public metrics):

• Visible cleanliness during operating hours
• Team follows hygiene, temperature, and safe handling standards
• Problems are addressed immediately (not postponed)

Develop people during real work

Outcome: Team Members improve on your shifts.

Measured by (public metrics):

• New hires become confident faster
• Feedback is clear, respectful, and timely
• You recognize wins and correct misses without drama

Key responsibilities

• Lead shift execution: set assignments, pace the work, and manage transitions.
• Coach Team Members in real time for hospitality, speed, accuracy, and standards.
• Communicate clearly with managers about staffing, issues, and priorities.
• Maintain a positive, accountable environment.
• Support training and onboarding by reinforcing the basics consistently.

What “great” looks like (behaviors)

• Clarity: People know what good looks like and what to do next.
• Urgency with calm: You keep pace without creating panic.
• Fairness: Standards apply to everyone, every shift.
• Follow-through: You close loops—tasks, coaching, and commitments.
• Guest-first mindset: You make decisions with the guest experience in view.

Accountability & support

• You’ll be given clear expectations and authority to lead your shift.
• Performance is evaluated by shift execution quality, team development, and consistency in standards.
• Leaders will provide coaching and regular check-ins to build your leadership skills.